Strategic Client Success Manager

Synectics Solutions; Stoke-on-Trent; On-site; GBP 60,000 - 80,000; Full time

Job summary

A customer success firm in the UK is seeking a candidate with strong relational skills to manage client relationships. The ideal candidate will ensure client satisfaction and help clients achieve their goals. A Bachelor's degree or equivalent experience is required, along with excellent communication and analytical skills. This role offers an opportunity to create a positive impact through effective customer engagement.

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience in customer success is necessary.
• Strong written and verbal communication skills needed.
• Must be detail-oriented and analytical.
• Demonstrated ability to increase customer satisfaction.

Responsibilities

• Own overall relationship with assigned clients.
• Ensure retention and satisfaction of all assigned clients.
• Aid clients in achieving their goals.

Skills

Strong written communication

Strong verbal communication

Detail oriented

Analytical skills

Education

Bachelor's degree or equivalent experience

Job description

The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.

Responsibilities

• Own overall relationship with assigned clients
• Ensure retention and satisfaction of all assigned clients
• Aid clients in achieving their goals

Qualifications

• Bachelor's degree or equivalent experience
• Experience in customer success
• Strong written and verbal communication skills
• Detail oriented and analytical
• Demonstrated ability to increase customer satisfaction