Strategic Account Growth & Retention Manager

Elis; Wednesbury; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading service provider in the UK is seeking a Customer Account Manager to oversee account retention and growth. The role involves developing customer account plans, analyzing past complaints, and implementing actions to enhance customer satisfaction. By building strong relationships, you will drive the strategy aligned with the company’s objectives while ensuring exceptional service delivery. Candidates should demonstrate strong customer management skills with a focus on strategic growth opportunities.

Qualifications

• Strong ability in customer management.
• Excellent analytical skills for business data.
• Proven experience in account growth strategies.

Responsibilities

• Manage customer accounts focused on retention.
• Analyze complaints and implement corrective actions.
• Identify growth opportunities within existing accounts.

Job description

A leading service provider in the UK is seeking a Customer Account Manager to oversee account retention and growth. The role involves developing customer account plans, analyzing past complaints, and implementing actions to enhance customer satisfaction. By building strong relationships, you will drive the strategy aligned with the company’s objectives while ensuring exceptional service delivery. Candidates should demonstrate strong customer management skills with a focus on strategic growth opportunities.