Straight to Test Coordinator

NHS; Rhyl; On-site; GBP 25,000 - 27,000; Full time

Job summary

A prominent health board in North Wales is seeking a Straight to Test Clerk to provide administrative support to the colorectal team. This full-time position requires effective communication, expertise in administrative processes, and proficiency in Microsoft Office. Applicants should ideally possess relevant NVQ qualifications and experience in busy office environments. The role involves coordinating patient referrals, maintaining accurate data, and managing clinic appointments, all while adhering to established policies. Fluency in Welsh is desirable.

Qualifications

• Knowledge of a range of administrative processes.
• Experience of working in a busy office environment.
• Experience of typing.

Responsibilities

• Serve as the primary point of contact for Straight to Test referrals.
• Coordinate with numerous stakeholders.
• Send letters and consent information to patients.
• Maintain the Straight to Test spreadsheet and data accuracy.
• Manage clinic cancellations and escalate issues.

Skills

Professional communication

Microsoft Office proficiency

Organizational skills

Workload prioritization

Adaptability

Education

NVQ Business Administration L3 or equivalent experience

RSA /OCR level 2 or equivalent experience

IT qualification CLAIT plus /ECDL or equivalent

Job description

Job Summary

The Straight to Test Clerk role ensures the delivery of an effective and efficient administrative and clerical service to the Colorectal team.

The postholder will work closely with the Straight to Test nurse practitioner alongside other administrative and clinical colleagues.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Responsibilities

• Serve as the primary point of contact for the Straight to Test referrals pathway.
• Coordinate closely with a wide range of colleagues and stakeholders, including Department Managers, Consultants, clinical and administrative staff, GP practices, patients, visitors, health records teams, clinic receptionists, ward clerks, nursing staff, and outpatient management teams.
• Send letters and EIDO consent information to patients selected for telephone clinic appointments.
• Process outcomes efficiently and arrange any required diagnostics or follow‑up clinic appointments.
• Maintain the Straight to Test spreadsheet, ensuring all correspondence is issued on time and that patients are removed from outpatient waiting lists when appropriate, in line with local policies, procedures, and Welsh Assembly guidelines.
• Maintain accurate, up‑to‑date information on the WPAS system, ensuring data quality and making pathway adjustments in accordance with policy.
• Manage clinic cancellations in accordance with PABC policies and procedures, escalating any issues to the Surgical Management Team.
• Communicate regularly with patients, healthcare professionals, external agencies, and BCUHB staff regarding appointment queries and clinic availability.

About Us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, the largest health organisation in Wales, provides a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales.

Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity and are proud to welcome applicants under the Disability Confident Employer scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Details

• Date posted: 12 January 2026
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £25,313 to £26,999 a year per annum
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 050-AC028-0126
• Job locations: Glan Clwyd Hospital, Sarn Lane, Bodelwyddan, LL18 5UJ

Essential Qualifications

• NVQ Business Administration L3 or equivalent experience
• RSA /OCR level 2 or equivalent experience (must be a proficient user of Microsoft Word)
• IT related qualification CLAIT plus /ECDL or equivalent

Desirable Qualifications

• AMSPAR – City & Guilds L3
• NVQ Customer Service L3

Essential Experience

• Knowledge of a range of administrative processes
• Experience of working in a busy office environment
• Experience of typing

Desirable Experience

• Experience of working within the NHS

Essential Skills

• Competently communicates professionally and effectively with all levels of staff both verbally and in writing
• Proficient in use of Microsoft Office applications
• Experienced in planning, organising and prioritising own workload
• Flexible and adaptable to changing service demands
• Excellent organisational skills

Desirable Skills

• Knowledge of NHS systems
• Knowledge of Referral To Treatment

Essential Knowledge

• Evidence of continual personal development
• Ability to deal with sensitive information

Desirable Knowledge

• Knowledge of NHS systems
• Knowledge of Referral To Treatment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here: Criminal records checks for overseas applicants.

Employer Details

Employer name: Betsi Cadwaladr University Health Board

Address: Glan Clwyd Hospital, Sarn Lane, Bodelwyddan, LL18 5UJ

Employer's website: https://bcuhb.nhs.wales/train-work-live/