Store to Home Picker

B&Q; Farnborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading home improvement retailer in Farnborough is seeking a customer-focused individual to join their team. You will be responsible for supporting customers in-store and on the phone, ensuring their needs are met effectively and safely. The role involves some heavy lifting and requires flexibility to work across various hours including weekends and evenings. In return, the company offers a competitive salary and a comprehensive benefits package including holidays, wellness programs, and more.

Benefits

Competitive salary

Award-winning pension scheme

6.6 weeks holiday

Employee Assistance Programme

Shopping discounts

Qualifications

• Comfortable building relationships with customers face to face and over the phone.
• Ability to handle a variety of products, including heavier items.
• Eagerness to learn new technology and methods.

Responsibilities

• Support customers on the shop floor with their ideas.
• Work efficiently in delivering a click and collect service.
• Shift work including weekends, evenings, and bank holidays.

Skills

Confident communication skills

Organisational skills

Analytical thinking

Customer relationship management

Flexibility

Job description

What's the job?

You’re a confident and friendly communicator, comfortable building relationships and sharing product knowledge with customers face to face and over the phone. Efficiency and safety will be vital of course but your real focus will be the customer, either supporting their ideas on the shop floor or working to a one hour click and collect service.

What we need :

You’re an organised and analytical thinker, and you know how to prioritise your time and keep things simple. We provide courier, click and collect and home delivery services and products can range from tins of paint to bags of compost or hot tubs, so you’ll be comfortable with some heavy lifting. Being agile and flexible is important to the success of this role. You’ll be happy to expand your skills by using new technology and learning new ways of working. And you’re flexible enough to work on a rota that includes weekends, evenings, and bank holidays.

What's in it for me?

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

So we can support you during the application or interview process, please contact for any recruitment adjustments.