Store Team Leader: Energetic, Growth‑Oriented Leader

Card Factory; Alcester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Card Factory is seeking a friendly and upbeat Team Leader to bring energy and great vibes to our store. You will support the Store Manager, motivate the team, and ensure customers leave with what they came in for and a smile.

As acting leader in the Store Manager's absence, you’ll keep the shop running smoothly with confidence and care, lead by example, and help the team grow while driving commercial success and a positive, inclusive environment.

Qualifications

• Strong leadership and people management skills.
• Curious, eager to learn and see the bigger picture.
• Able to build an inclusive team where everyone feels they belong.
• Flexible and resilient, able to adapt to changing needs.
• Fair, open to feedback, and thoughtful in decision making.

Responsibilities

• Lead day-to-day store operations, ensuring great customer experiences and driving sales.
• Lead by example and bring the Card Factory Way to life; motivate and coach the team.
• Drive store initiatives, maintain open communication, and foster a positive work environment.
• Monitor performance metrics to keep the store running smoothly and ensure the team thrives.
• Support the Store Manager and step in as needed to maintain continuity.

Skills

Leadership

Customer service

Communication

People development

Positive attitude

Job description

Card Factory is seeking a friendly and upbeat Team Leader to bring energy and great vibes to our store. You will support the Store Manager, motivate the team, and ensure customers leave with what they came in for and a smile.

As acting leader in the Store Manager's absence, you’ll keep the shop running smoothly with confidence and care, lead by example, and help the team grow while driving commercial success and a positive, inclusive environment.