Store Team Leader: Energize People & Performance

Card Factory; York and North Yorkshire; On-site; GBP 21,000 - 29,000; Full time

Job summary

Card Factory is seeking a friendly and upbeat Team Leader to energise our store team and deliver excellent customer experiences. You will support the Store Manager, motivate colleagues, and ensure every customer leaves with what they came in for, plus a smile.

When the Store Manager is away, you’ll step up to keep things running smoothly with confidence and care. You’ll lead day-to-day operations, drive commercial success, and bring the Card Factory Way to life.

Qualifications

• Experience leading a retail team in a fast-paced environment.
• Proven ability to deliver high-quality customer service and drive sales.

Responsibilities

• Support the Store Manager in daily store operations and team management.
• Lead by example to deliver excellent customer experiences and store standards.
• Drive store initiatives, communicate clearly, and foster an inclusive, positive team culture.
• Monitor performance and help team members grow their skills and confidence.

Skills

Leadership

Customer service

Team motivation

Communication

Problem solving

Job description

Card Factory is seeking a friendly and upbeat Team Leader to energise our store team and deliver excellent customer experiences. You will support the Store Manager, motivate colleagues, and ensure every customer leaves with what they came in for, plus a smile.

When the Store Manager is away, you’ll step up to keep things running smoothly with confidence and care. You’ll lead day-to-day operations, drive commercial success, and bring the Card Factory Way to life.