Store Team Leader: Energetic, Customer-Driven Lead

Card Factory; Bournemouth; On-site; GBP 21,000 - 25,000; Full time

Job summary

Card Factory is seeking a friendly and upbeat Team Leader to energize the store, support the Store Manager, and keep the team motivated. You’ll ensure customers leave with what they came for and a smile, stepping up when the Store Manager is away to keep things running smoothly.

You’ll lead by example, drive store initiatives, and create a positive, inclusive vibe while watching the numbers to ensure commercial success and a thriving team.

Qualifications

• Strong leadership with energy and motivation.
• Strong communication and listening to build belonging.
• Willingness to learn and see the bigger picture.
• Able to adapt and set the tone by getting things done.
• Open to feedback and fair in decision making.
• Genuine care for people and growth of others.

Responsibilities

• Lead day-to-day store operations and drive customer experiences.
• Demonstrate best-in-class service and embody the Card Factory Way.
• Support Store Manager and coach team to grow and develop.
• Drive store initiatives, maintain clear communication, ensure smooth operations.
• Monitor performance and help the team thrive through strong leadership.

Skills

Leadership

People skills

Curiosity

Inclusion

Decision making

Flexibility

Job description

Card Factory is seeking a friendly and upbeat Team Leader to energize the store, support the Store Manager, and keep the team motivated. You’ll ensure customers leave with what they came for and a smile, stepping up when the Store Manager is away to keep things running smoothly.

You’ll lead by example, drive store initiatives, and create a positive, inclusive vibe while watching the numbers to ensure commercial success and a thriving team.