Store Team Leader: Drive Service, Sales & Results

Marks and Spencer plc (UK); Bracknell; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading UK retailer is looking for a Team Manager in Café to lead a customer-centric team, ensuring outstanding service and commercial performance. The role demands someone who is operationally resilient and has a keen commercial mindset. You'll coach your team, drive sales, and maintain exceptional standards, contributing directly to store profitability. This position offers an exciting opportunity in a dynamic retail environment focused on transformation and inclusivity.

Benefits

Inclusive workplace

Career development opportunities

Competitive salary

Qualifications

• Ability to lead a team to deliver excellent customer service and KPI's.
• Good knowledge of VM principles.
• Good understanding of visual and operational processes.

Responsibilities

• Lead and coach a team under pressure.
• Drive commercial performance and accountability.
• Ensure excellent customer service and standards.
• Support growth and profitability through retail plan.

Skills

Team leadership

Commercial awareness

Operational resilience

Customer service

Coaching and training

Job description

A leading UK retailer is looking for a Team Manager in Café to lead a customer-centric team, ensuring outstanding service and commercial performance. The role demands someone who is operationally resilient and has a keen commercial mindset. You'll coach your team, drive sales, and maintain exceptional standards, contributing directly to store profitability. This position offers an exciting opportunity in a dynamic retail environment focused on transformation and inclusivity.