Store Team Leader: Customer Service & Coaching

Co-op Group; Ambleside; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading retail cooperative in Ambleside is seeking a Customer Team Leader to deliver exceptional service and guide a dedicated team. You'll oversee daily operations and support customer team members while encouraging community involvement. The role requires strong people skills, organizational abilities, and a dedication to personal development. Benefits include 36 days of holiday, a pension scheme, and discounts on products. Join us to make a meaningful impact in your community.

Benefits

36 days of holiday

Pension scheme with up to 10% contribution

30% discount on Co-op products

Virtual healthcare services

Cycle-to-work scheme

Qualifications

• Ability to provide friendly and thoughtful customer service.
• Capacity for leading and supporting team members.
• Desire to learn and develop leadership skills.

Responsibilities

• Deliver friendly service and manage store operations.
• Coach and train team members for skill development.
• Ensure store safety and compliance.
• Support the Store Manager with HR processes and stock management.
• Engage with the local community.

Skills

People skills

Organizational skills

Problem-solving skills

Flexibility to work shifts

Job description

A leading retail cooperative in Ambleside is seeking a Customer Team Leader to deliver exceptional service and guide a dedicated team. You'll oversee daily operations and support customer team members while encouraging community involvement. The role requires strong people skills, organizational abilities, and a dedication to personal development. Benefits include 36 days of holiday, a pension scheme, and discounts on products. Join us to make a meaningful impact in your community.