Store Supervisor

Career Choices Dewis Gyrfa Ltd; Wallasey; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading retailer in Wallasey is seeking a Customer Team Leader to join their team. The successful candidate will provide outstanding customer service, lead a team of Customer Team Members, and ensure the store operates smoothly. With a strong focus on community engagement, this role offers dedicated support for personal development and career progression, along with competitive benefits like a pension scheme and a generous discount on store products.

Benefits

30% discount on all products

Pension scheme with up to 10% contributions

Paid training and personal development

Access to virtual healthcare services

Cycle-to-work scheme

Qualifications

• A genuine care for the needs of customers and members.
• Ability to balance leading and supporting your team with hands-on shop floor work.
• Great people skills and the ability to build positive relationships.

Responsibilities

• Lead the store team, coaching and supervising Customer Team Members.
• Ensure the store remains safe, legal, and fully operational.
• Support the Store Manager by deputising when they're not working.

Skills

Customer care

Team leadership

Problem-solving

Organizational skills

Flexibility

Job description

Overview

Customer Team Leader Location: 83/85 Wallasey Village, Wallasey, CH45 3LF
Pay: £13.99 per hour
Contract: 20 hours per week regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
You can now apply for this role using your mobile device (no CV needed)
You must be aged 18 or over to be a customer team leader at Co-op, as you\'ll need to authorise age-related sales.

We\'re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you\'ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

Responsibilities

1. Lead the store team, coaching and supervising Customer Team Members and deputising for the Store Manager, while delivering great customer service and performing a wide range of tasks (e.g., restocking shelves, cleaning up spillages).
2. Develop your team\'s capabilities through coaching and training, fostering an inclusive culture where everyone\'s voice is valued and respected.
3. Ensure the store remains safe, legal, and fully operational; manage diligence checks and stock accuracy to create a great shopping experience.
4. Support the Store Manager by deputising when they\'re not working and delivering a variety of HR processes.
5. Lead the way when introducing new products and services in your store; work closely with your team to implement change and encourage open and honest feedback.
6. Build relationships and get involved in the local community, supporting the Store Manager with the delivery of the local Co-op community plan.

Qualifications and Attributes

This job would suit people who have:

• A genuine care for the needs of customers and members
• The ability to balance leading and supporting your team with hands-on shop floor work
• Great people skills and the ability to build positive relationships with customers and colleagues
• Strong organisational and problem-solving skills
• A desire to learn, grow and develop leadership skills
• Flexibility to work a range of different shifts

Benefits and Company Information

• Full, paid training and dedicated support for personal development and career progression; 30% discount on all Co-op products in-store plus 10% discounts on other brands
• Pension scheme with up to 10% employer contributions
• Access to Stream – a money management app giving access to a percentage of pay as you earn it; 36 days of holiday (including bank holidays, pro rata for part-time colleagues)
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations; 24/7 employee assistance service
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Additional Information

Why Co-op?

We are building an inclusive workplace and diverse teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues belong, supported by inclusive policies and the ways we work. We are proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we\'ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion. As part of the application process for this job, you\'ll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date. Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).