Store Security & Customer Service Lead

Mitie; Taunton, Weymouth, Yeovil; Sur place; GBP 18 000 - 23 000; Plein temps

Avantages offerts par ce poste

SIA licence renewal

Share incentive plan

Save As You Earn

Cycle to Work

Life Assurance

Childcare vouchers

Résumé du poste

Marks & Spencer (M&S) is seeking a Security Officer to safeguard customers, colleagues and products across Taunton and nearby areas. You will be a calm, professional presence, delivering excellent service while deterring incidents in a busy retail setting.

You'll use store technology and reporting tools to support operations, stay alert, and act decisively during emergencies. The role requires flexibility, strong communication, and a genuine commitment to safety.

Qualifications

• Previous security experience preferred.
• SIA licence desirable but not essential.
• Strong communication and interpersonal skills.
• Calm, confident and professional approach.
• Proactive mindset with quick decision-making.
• Passion for customer service and keeping people safe.

Responsabilités

• You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
• Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.
• You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the M&S environment.
• Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.
• You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently.
• Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.
• Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed.

Connaissances

Customer service

Communication

Calm under pressure

Decision making

Team player

Formation

SIA licence (Desirable)

Description du poste

Marks & Spencer (M&S) is seeking a Security Officer to safeguard customers, colleagues and products across Taunton and nearby areas. You will be a calm, professional presence, delivering excellent service while deterring incidents in a busy retail setting.

You'll use store technology and reporting tools to support operations, stay alert, and act decisively during emergencies. The role requires flexibility, strong communication, and a genuine commitment to safety.