Retail Security & Customer Service Pro

Mitie; Scunthorpe; Vor Ort; GBP 18.000 - 19.000; Vollzeit

Benefits dieser Stelle

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Zusammenfassung

M&S is seeking a Security Officer to help create a safe, welcoming environment for customers and colleagues in a fast-paced retail setting. You’ll be aware, approachable and ready to support store operations while protecting people and products.

You’ll stay calm under pressure, be a visible presence, and work closely with colleagues to maintain high standards of safety and service. The role emphasizes customer service alongside security duties, with opportunities to use mobile reporting and

Qualifikationen

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.
• All candidates must be able to provide a 5-year checkable work history within the UK.

Aufgaben

• Operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
• Create a welcoming store environment, greeting customers and delivering professional support to customers and colleagues.
• Keep stores safe and secure by preventing loss, responding to incidents and identifying risks.
• Use store technology, including mobile reporting systems and body-worn cameras, to support operations and incident management.
• Stay calm under pressure and act professionally in challenging situations or emergencies.
• Work closely with store colleagues to maintain high standards and support store operations.
• Adapt to changing situations to support the store when needed.

Kenntnisse

Security experience

Communication

Customer service

Calm under pressure

Proactive mindset

Jobbeschreibung

M&S is seeking a Security Officer to help create a safe, welcoming environment for customers and colleagues in a fast-paced retail setting. You’ll be aware, approachable and ready to support store operations while protecting people and products.

You’ll stay calm under pressure, be a visible presence, and work closely with colleagues to maintain high standards of safety and service. The role emphasizes customer service alongside security duties, with opportunities to use mobile reporting and