Customer-Focused Security Officer | Calm, Welcoming

Mitie; Swindon; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

20% colleague discount

SIA licence renewal (company-funded)

Training and development

Career progression opportunities

Job summary

Marks & Spencer is seeking a customer-facing Security Officer to join the store team via Mitie. You will help maintain a safe, welcoming store environment while supporting customers and colleagues in day-to-day operations.

You will respond to incidents, deter theft, and de-escalate situations with professionalism. The role emphasizes teamwork, high standards of service and a positive customer experience across the premium retail setting.

Qualifications

• Strong communication and people skills.
• Professional and customer-focused mindset.
• Calm, confident approach under pressure.

Responsibilities

• Maintain a safe, welcoming and secure store environment.
• Assist customers and colleagues professionally at all times.
• Respond to incidents, theft or security concerns promptly and appropriately.
• De-escalate challenging situations calmly and respectfully.
• Collaborate with store teams to support the overall customer journey.

Skills

Communication

Customer service

De-escalation

Professionalism

Calm under pressure

Job description

Marks & Spencer is seeking a customer-facing Security Officer to join the store team via Mitie. You will help maintain a safe, welcoming store environment while supporting customers and colleagues in day-to-day operations.

You will respond to incidents, deter theft, and de-escalate situations with professionalism. The role emphasizes teamwork, high standards of service and a positive customer experience across the premium retail setting.