Retail Security & Service Champion — Calm, Customer-Focused

Mitie Group plc.; Scunthorpe; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

£13.58 per hour

Guaranteed 50 hours per week

20% colleague discount

Company-funded SIA licence renewal

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Job summary

Marks & Spencer (M&S) is hiring a Security Officer to create a safe, welcoming environment for customers and colleagues across our stores in the UK. The role requires staying calm under pressure, leading with professionalism and delivering great service while protecting people, stores and products.

You'll be a visible presence, help customers feel supported, prevent loss, respond to incidents and identify risks. Familiar with store tech and reporting systems to support operations.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Maintain a visible security presence to deter incidents.
• Respond to incidents and support store safety procedures.
• Assist customers and colleagues with professional service.
• Identify risks and support safe ways of working.

Skills

Security experience

SIA licence desirable

Strong communication

Calm and confident

Proactive mindset

Customer service focus

Job description

Marks & Spencer (M&S) is hiring a Security Officer to create a safe, welcoming environment for customers and colleagues across our stores in the UK. The role requires staying calm under pressure, leading with professionalism and delivering great service while protecting people, stores and products.

You'll be a visible presence, help customers feel supported, prevent loss, respond to incidents and identify risks. Familiar with store tech and reporting systems to support operations.