Retail Security Officer: Calm, Customer‑Focused & Safe

Mitie Group plc.; Taunton; Presencial; GBP 17.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

20% colleague discount (after a period

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Descripción de la vacante

Mitie Group plc. is seeking a Support Retail Security Officer for M&S in Taunton and surrounding areas. You will be a visible, customer-focused security presence, helping to maintain a safe store environment and support colleagues and customers throughout busy retail periods.

The role involves using store tech, staying calm under pressure, and collaborating with team members to prevent loss and respond to incidents, while delivering professional service every day.

Formación

• Previous security experience preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsabilidades

• Create a safe, welcoming and secure environment for customers and colleagues.
• Protect stores, people and products and respond to incidents.
• Lead with professionalism and stay calm under pressure.
• Use store technology and reporting systems to support operations and incident management.
• Be a visible store presence and provide confident customer service.

Conocimientos

Communication

Interpersonal skills

Calm under pressure

Proactive mindset

Customer service

Descripción del empleo

Mitie Group plc. is seeking a Support Retail Security Officer for M&S in Taunton and surrounding areas. You will be a visible, customer-focused security presence, helping to maintain a safe store environment and support colleagues and customers throughout busy retail periods.

The role involves using store tech, staying calm under pressure, and collaborating with team members to prevent loss and respond to incidents, while delivering professional service every day.