Retail Security Lead – Calm, Customer-Focused Protector

Mitie; Brampton; Presencial; GBP 15 000 - 22 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Company-funded SIA licence renewal

Resumo da oferta

M&S is seeking a Security Officer to create a safe, welcoming, and secure environment for customers and colleagues. The role requires calm professionalism under pressure, with a focus on protecting people and products while delivering excellent service.

You’ll be a visible presence in-store, supporting incidents, safety procedures, and daily operations. We value strong communication, a customer-first mindset, and the ability to adapt quickly to a fast-paced retail setting.

Qualificações

• Previous security experience preferred.
• A valid SIA licence is desirable, not essential.
• Strong communication and interpersonal skills.
• Calm, confident and professional approach.
• Proactive mindset with quick decision-making.
• Genuine passion for customer service and keeping people safe.

Responsabilidades

• Secure store and protect customers, staff and products.
• Respond to incidents and identify risks to maintain safety.
• Provide professional customer service while supporting store operations.
• Utilise store technology and reporting tools to support incident management.
• Remain calm and act confidently in challenging situations.
• Collaborate with store colleagues to uphold high standards and a positive environment.

Conhecimentos

Strong communication

Interpersonal skills

Calm under pressure

Customer service focus

Descrição da oferta de emprego

M&S is seeking a Security Officer to create a safe, welcoming, and secure environment for customers and colleagues. The role requires calm professionalism under pressure, with a focus on protecting people and products while delivering excellent service.

You’ll be a visible presence in-store, supporting incidents, safety procedures, and daily operations. We value strong communication, a customer-first mindset, and the ability to adapt quickly to a fast-paced retail setting.