Customer-Focused Retail Security Champion

Mitie Group plc.; Higher Trekenning; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

40+ hours per week guaranteed

20% colleague discount

Training and development

SIA licence renewal

Career progression

Benefits package

Job summary

Marks & Spencer is seeking a Retail Security Officer to join a premium retail environment. You will maintain a safe, secure store atmosphere while contributing to the customer journey and the wider store experience.

The role requires a confident, professional, and people-focused individual who can manage incidents and support colleagues. We offer industry-leading training, guaranteed 40+ hours per week, and opportunities to grow within Mitie and the retail security operation.

Qualifications

• Strong communication and people skills.
• Professionalism and emotional intelligence.
• Confidence and sound judgement.
• Calm and positive approach under pressure.
• Genuine desire to help customers and colleagues.
• Pride in delivering high standards every day.

Responsibilities

• Create a visible, welcoming and reassuring presence within store.
• Support customers and colleagues professionally and confidently.
• Respond to incidents, theft and security concerns.
• De-escalate challenging situations calmly and respectfully.
• Collaborate with store teams as part of the wider M&S environment.
• Deliver high standards of professionalism, communication and customer service.

Skills

Communication skills

Professionalism

Emotional intelligence

Calm under pressure

Customer focus

High standards

Job description

Marks & Spencer is seeking a Retail Security Officer to join a premium retail environment. You will maintain a safe, secure store atmosphere while contributing to the customer journey and the wider store experience.

The role requires a confident, professional, and people-focused individual who can manage incidents and support colleagues. We offer industry-leading training, guaranteed 40+ hours per week, and opportunities to grow within Mitie and the retail security operation.