Store Retail Assistant

Hela Brands; Gretna; On-site; GBP 20,000 - 25,000; Full time

Job summary

A vibrant fashion retailer in Gretna is seeking a Store Retail Assistant to create unforgettable customer experiences. You will greet customers, assist them with queries, process transactions, and maintain a visually appealing store environment. Ideal candidates have strong customer service skills and a keen interest in sales. This role offers competitive pay, flexible hours, and opportunities for professional growth.

Benefits

Competitive salary

Flexible working hours

Professional development opportunities

Employee discounts

Qualifications

• Strong customer service skills with a friendly demeanor.
• Excellent verbal and written communication abilities.
• High interest in products and customer needs.
• Ability to work independently with strong sales focus.
• Detail-oriented with the ability to meet deadlines.

Responsibilities

• Greeting customers and delivering friendly service.
• Assisting customers with queries and recommendations.
• Processing transactions accurately and handling returns.
• Maintaining an organized checkout and appealing store.
• Ensuring compliance with health and safety standards.
• Processing deliveries and organizing back-of-house.

Skills

Customer service skills

Verbal and written communication

Interest in products

Independence in sales

Detail-oriented

Job description

Overview

Are You Passionate About Fashion? Can You Create Unforgettable Customer Experiences? We are currently looking for a Store Retail Assistant to join our vibrant and bustling team at our ellesse store in Caledonia Park, Gretna!

As a Store Retail Assistant, you will be the face of our brand, greeting customers with warmth and enthusiasm. Your role will involve assisting customers throughout their journey, answering queries, providing tailored product recommendations, and promoting our exciting membership benefits and special promotions. You'll also process transactions efficiently, handle returns and exchanges, maintain an organised checkout area, and ensure our store is visually appealing and compliant with health and safety standards. You will also be required to process deliveries and keep the back-of-house area organised.

Hours of Work: Full Time

Responsibilities

• Greeting customers and delivering friendly, proactive service.
• Assist customers throughout their journey with queries, recommendations, and information on memberships and promotions.
• Process transactions accurately and efficiently, including returns and exchanges.
• Maintain an organised checkout area and visually appealing store environment.
• Ensure compliance with health and safety standards.
• Process deliveries and maintain an organised back-of-house area.

Requirements

• Strong customer service skills with a friendly and approachable demeanor.
• Excellent verbal and written communication abilities.
• High level of interest in products, with a commitment to understanding customer needs.
• Ability to work independently with a keen interest in sales and exceptional customer service.
• Detail-oriented and able to work accurately and efficiently to meet deadlines.

Benefits

• Competitive salary.
• Flexible working hours to suit your lifestyle.
• Opportunities for professional development and growth within the company.
• Employee discounts on our product range.

Meet the Organisation

At Hela Brands, we are committed to excellence and innovation in the IT landscape. Our dedicated team works tirelessly to provide seamless support and ensure our colleagues can work efficiently and effectively. We believe in fostering a culture of collaboration, empowerment, and continuous improvement to achieve our business goals.

How to Apply

If you think you are suitable for this Store Retail Assistant role, apply now and take the first step towards an exciting career with us!