Store Ops Lead: Customer Experience & Safety

Selco Builders Warehouse; Camberley; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading builders merchant in Camberley, UK seeks an operational leader to drive excellence in store management. The role involves ensuring compliance, enhancing customer service, and fostering a supportive and effective team culture. Candidates should be skilled in team development and operational management, with a clear focus on delivering results and maintaining high safety standards. An attractive benefits package is offered, alongside career development opportunities.

Benefits

Colleague Discount

Holiday Buy Scheme

Paid Volunteer Leave

Enhanced Family Leave Pay

Free Breakfast

Apprenticeships & Career Development

Refer a Friend Bonus

Enhanced Pension Scheme

EarlyPay

Profit-Based Bonus Scheme

Sharesave Scheme

Retail & Leisure Discounts

Private Medical Insurance

Health Cash Plan

Employee Assistance Programme

Life Assurance

Gym Discounts

Cycle to Work Scheme

Qualifications

• Experience in leading operational teams in a retail or similar environment.
• Proven track record of meeting KPIs and managing store operations.
• Ability to inspire and develop a diverse team.

Responsibilities

• Lead daily store operations ensuring safety and compliance.
• Foster team culture through coaching and support.
• Ensure exceptional customer service and resolve issues promptly.
• Manage performance metrics effectively.

Skills

Leadership

Operational management

Customer service

Health and safety compliance

Team development

Job description

A leading builders merchant in Camberley, UK seeks an operational leader to drive excellence in store management. The role involves ensuring compliance, enhancing customer service, and fostering a supportive and effective team culture. Candidates should be skilled in team development and operational management, with a clear focus on delivering results and maintaining high safety standards. An attractive benefits package is offered, alongside career development opportunities.