Store Operations Manager — Customer Experience & KPIs

Sainsbury's; Chertsey; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK retail store located in Chertsey is looking for a Customer & Trading Manager. This role involves overseeing daily operations, ensuring exceptional customer service, and managing a team. Strong leadership skills and experience in a fast-paced environment are essential, along with a track record of delivering on KPIs. The position offers various benefits such as discounts and a holiday entitlement, aiming for an inclusive workplace where every colleague can thrive.

Benefits

10% discount card after four weeks

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matching contributions

Sainsbury’s share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Special offers on gym memberships and more

Qualifications

• Track record of delivering excellent customer service and coaching colleagues.
• Experience in leading a team in a fast-paced environment.
• Skills in operational leadership and managing employee relations.

Responsibilities

• Oversee daily store operations and ensure customer satisfaction.
• Manage team performance, scheduling, and disciplinary issues.
• Work with other stores when necessary to maintain operation.

Skills

Customer service excellence

Team leadership

Operational management

Performance coaching

Job description

A leading UK retail store located in Chertsey is looking for a Customer & Trading Manager. This role involves overseeing daily operations, ensuring exceptional customer service, and managing a team. Strong leadership skills and experience in a fast-paced environment are essential, along with a track record of delivering on KPIs. The position offers various benefits such as discounts and a holiday entitlement, aiming for an inclusive workplace where every colleague can thrive.