Store Operations Leader & Customer Champion

Sainsbury's Supermarkets Ltd; United Kingdom; Remote; GBP 30,000 - 34,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and drinks

Generous holiday entitlement

Pension matching

Sainsbury's share scheme

Wellbeing support

Cycle to Work

Special offers

Job summary

Sainsbury's Supermarkets Ltd in Bromsgrove is seeking an experienced Customer & Trading Manager to lead daily store operations and drive service excellence.

You will supervise a small management team, be the sole on-site manager at times, coach colleagues, and ensure KPI delivery while upholding safety and shopper experience. The role offers a comprehensive benefits package and is based at the Bromsgrove store.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Provides brilliant customer service, and coaches a team to do the same.
• Delivers KPI's or other performance indicators.
• Leads operations and comfortable doing this alone in the absence of more senior management.

Responsibilities

• Working closely with a small team of managers to make sure the store runs like clockwork every day.
• Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop.
• Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
• People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• Where we have close knit networks of stores and it may mean that you need to help another store now and then.

Job description

Sainsbury's Supermarkets Ltd in Bromsgrove is seeking an experienced Customer & Trading Manager to lead daily store operations and drive service excellence.

You will supervise a small management team, be the sole on-site manager at times, coach colleagues, and ensure KPI delivery while upholding safety and shopper experience. The role offers a comprehensive benefits package and is based at the Bromsgrove store.