Store Operations & Customer Experience Leader

Sainsbury's Supermarkets Ltd; West of England; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Discount card

Annual bonus scheme

Free food and hot drinks

Job summary

Sainsbury's Supermarkets Ltd is seeking a Customer and Trading Manager for our Bristol store. The role involves taking day-to-day responsibility for store operations, leading a small management team, ensuring product availability, safety standards, and high-quality customer service.

You will be accountable for coaching staff, driving KPI performance, handling disciplinary matters when necessary, and supporting adjacent stores as needed to maintain seamless trading across the network.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Delivers brilliant customer service, and coaches a team to do the same.
• Demonstrates ability to meet or exceed KPIs across sales, availability and customer satisfaction.
• Can manage disciplinary, performance, or other employee-relations issues.

Responsibilities

• Working closely with a small team of managers to ensure the store runs smoothly every day.
• Taking responsibility for the day-to-day running of the store, often as the sole manager in the shop.
• Leading a team to complete tasks, ensuring customers are served efficiently and safely.
• People management including performance, scheduling, and pay, plus disciplinary actions where needed.
• Occasionally supporting nearby stores within a network of convenience shops.

Skills

Line management

Customer service

KPI delivery

Employee relations

Job description

Sainsbury's Supermarkets Ltd is seeking a Customer and Trading Manager for our Bristol store. The role involves taking day-to-day responsibility for store operations, leading a small management team, ensuring product availability, safety standards, and high-quality customer service.

You will be accountable for coaching staff, driving KPI performance, handling disciplinary matters when necessary, and supporting adjacent stores as needed to maintain seamless trading across the network.