Store Operations & Customer Excellence Leader

Sainsbury's; Perth; On-site; GBP 34,000 - 48,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free meals

Generous holiday entitlement

Pension matching

Share scheme

Wellbeing support

Cycle to Work

Gym discounts

Job summary

Sainsbury's in the United Kingdom seeks a Customer & Trading Manager to ensure the store runs like clockwork daily. You will work with a small team of managers to oversee operations, service a busy customer base, and maintain strong product availability and safety standards.

This role emphasizes people management, discipline, scheduling, and performance coaching, with occasional support for other stores. A track record of leading teams in fast-paced environments and achieving KPIs will help you

Qualifications

• Proven track record delivering quality customer service and coaching teams.
• Experience leading a team in a fast-paced retail environment.
• Ability to meet or exceed KPIs across sales and service.
• Strong operational leadership and the ability to run store in absence of senior managers.
• Experience managing employee relations, including disciplinary matters.

Responsibilities

• Work closely with a small team of managers to ensure the store runs smoothly daily.
• Take responsibility for day-to-day running of the store and be the sole manager in charge when needed.
• Collaborate with a team to serve customers efficiently and safely.
• Lead people management, performance coaching, scheduling, and payroll accuracy.
• Support nearby stores within the same network when required.

Skills

Line management

Customer service

KPI achievement

Operational leadership

Disciplinary handling

Scheduling & pay

Job description

Sainsbury's in the United Kingdom seeks a Customer & Trading Manager to ensure the store runs like clockwork daily. You will work with a small team of managers to oversee operations, service a busy customer base, and maintain strong product availability and safety standards.

This role emphasizes people management, discipline, scheduling, and performance coaching, with occasional support for other stores. A track record of leading teams in fast-paced environments and achieving KPIs will help you