Store Operations Leader — Customer Experience & Trading

Sainsbury's; Canvey Island; On-site; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Discount card – 10% off at Sainsbury’s

Annual bonus scheme

Free food and hot drinks

Pension – employer contributions

Cycle to Work scheme

Wellbeing support

Job summary

Sainsbury's is seeking a confident Customer & Trading Manager to lead daily store operations and coach a team to deliver outstanding service. You will be accountable for running the shop, safeguarding standards, and driving performance against KPIs in a fast-paced retail environment.

You will collaborate with other managers to ensure product availability, smooth processes and a positive customer experience across our stores, with opportunities to support neighbouring locations as needed.

Qualifications

• Proven track record delivering brilliant customer service and coaching peers to do the same.
• Experience leading a fast-paced, customer-facing team and keeping store operations smooth.
• Ability to meet or exceed KPIs such as sales, availability and customer satisfaction.
• Experience managing disciplinary and performance issues and staff scheduling.
• Willingness to support other stores in network when needed.

Responsibilities

• Work closely with a small team of managers to run the store daily.
• Take responsibility for day-to-day store operations and accountability for the shop.
• Lead a team to complete tasks and ensure customers are served safely and efficiently.
• Manage performance, capability, disciplinaries, and payroll scheduling.
• Occasionally support colleagues at other nearby stores as required.

Skills

People management

Customer service

KPI delivery

Operations leadership

Team coaching

Job description

Sainsbury's is seeking a confident Customer & Trading Manager to lead daily store operations and coach a team to deliver outstanding service. You will be accountable for running the shop, safeguarding standards, and driving performance against KPIs in a fast-paced retail environment.

You will collaborate with other managers to ensure product availability, smooth processes and a positive customer experience across our stores, with opportunities to support neighbouring locations as needed.