Store Operations Leader | Elevate Customer Experience

Sainsbury's; West of England; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Discount card – 10% discount after 4 w

Annual bonus scheme based on company &

Free food and hot drinks

Generous holiday entitlement

Pension – employer match 4-7.5%

Sainsbury’s share scheme

Wellbeing support

Cycle to Work scheme

Gym and retailer offers

Job summary

Sainsbury's is seeking a Customer & Trading Manager to lead daily store operations and drive excellent service. You will manage a small team, maintain smooth operations, and ensure efficient service for customers in a high-paced environment.

You will coach colleagues, manage performance, and be accountable for KPI targets, with opportunities to support nearby stores as needed. This role offers a competitive package and benefits.

Qualifications

• Track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience leading a team in a fast-paced, customer-facing environment.
• Operational leadership in store operations in absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs across sales, availability, and customer satisfaction.
• Experience managing employee relations issues, including performance and absence management.

Responsibilities

• Work closely with a small team of managers to ensure the store runs like clockwork every day.
• Take responsibility for the day-to-day running of the store, often being the only manager in with accountability for the full shop.
• Work alongside a team to complete all tasks, ensuring customers are served efficiently and safely.
• Manage performance, scheduling and pay, and handle disciplinary matters as needed.
• Support other stores within the network when required.

Skills

Line management

Customer service

KPI delivery

Operational leadership

Disciplinaries handling

Job description

Sainsbury's is seeking a Customer & Trading Manager to lead daily store operations and drive excellent service. You will manage a small team, maintain smooth operations, and ensure efficient service for customers in a high-paced environment.

You will coach colleagues, manage performance, and be accountable for KPI targets, with opportunities to support nearby stores as needed. This role offers a competitive package and benefits.