Store Operations & Customer Experience Lead

Sainsbury's; Chipping Norton; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Discount card 10%/15%

Annual bonus

Free food & hot drinks

Generous holiday entitlement

Pension – employer match

Cycle to Work

Wellbeing support

Share scheme

Staff networks

Employee development

Job summary

Sainsbury's is seeking a Customer & Trading Manager to lead daily store operations and drive outstanding customer service. You will work with a small management team to ensure the store runs smoothly, maintain high safety and service standards, and coach colleagues to deliver results.

You will manage performance, handle disciplinaries, and ensure accurate scheduling and payroll while occasionally supporting neighbouring stores as needed.

Qualifications

• Previous line management responsibilities in a fast-paced operational environment.
• Provides brilliant customer service, and coaches a team to do the same.
• Delivers KPI's or other performance indicators.
• Can manage disciplinaries, performance issues or related employee relations scenarios.

Responsibilities

• Working closely with a small team of managers to ensure the store runs like clockwork every day.
• Taking responsibility for day-to-day running of the store, often as the sole manager in with accountability for the full shop.
• Work alongside a team to complete all tasks, ensuring customers are served efficiently and safely.
• People management is a big part of the role, including performance and capability management, disciplinaries, and scheduling/pay accuracy.
• Occasionally covering other stores within our network when required.

Job description

Sainsbury's is seeking a Customer & Trading Manager to lead daily store operations and drive outstanding customer service. You will work with a small management team to ensure the store runs smoothly, maintain high safety and service standards, and coach colleagues to deliver results.

You will manage performance, handle disciplinaries, and ensure accurate scheduling and payroll while occasionally supporting neighbouring stores as needed.