Store Operations Leader: Customer & Trading Champion

Sainsbury's; Colchester; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Discount card – 10% discount after 4‑6

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matching

Cycle to Work scheme

Job summary

Sainsbury's are seeking an experienced customer and trading store manager to lead day-to-day operations, coaching colleagues and delivering KPI targets. You’ll work with a small management team to run the store, maintain product availability and safety standards, and support colleagues across shifts with a strong emphasis on customer service.

You will drive performance, manage a team, and ensure smooth store operations, with flexibility to work across shifts and potentially support other stores

Qualifications

• Demonstrated line management in a fast-paced, operational environment.
• Brilliant customer service and coaching abilities.
• Experience delivering KPIs and performance metrics.
• Ability to handle disciplinary issues and employee relations scenarios.
• Proven capability to lead store operations and run the shop in absence of senior managers.

Responsibilities

• Work closely with a small team of managers to ensure the store runs like clockwork daily.
• Take responsibility for day-to-day running of the store, often sole manager with full accountability.
• Collaborate with the team to complete tasks and serve customers efficiently and safely.
• Manage performance and scheduling, including disciplinaries and ensuring pay accuracy.
• Occasionally support other stores within network as needed.

Skills

Line management

Customer service

KPI delivery

Disciplinary handling

Operational leadership

Job description

Sainsbury's are seeking an experienced customer and trading store manager to lead day-to-day operations, coaching colleagues and delivering KPI targets. You’ll work with a small management team to run the store, maintain product availability and safety standards, and support colleagues across shifts with a strong emphasis on customer service.

You will drive performance, manage a team, and ensure smooth store operations, with flexibility to work across shifts and potentially support other stores