Customer & Trading Store Leader

Sainsbury's; Cambridge; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free meals

Generous holiday entitlement

Pension matching

Share scheme

Wellbeing support

Cycle to Work

Exclusive offers

Job summary

Sainsbury's in the United Kingdom is seeking a customer & trading manager to lead daily store operations, partner with a small team of managers, and coach colleagues to deliver outstanding service and seamless shopping experiences.

You will take responsibility for the day-to-day running of the store, often as the only manager on site, drive KPI performance, ensure safety and service standards, and manage performance, disciplinaries, scheduling and pay with integrity.

Qualifications

• Brilliant customer service and coaching colleagues to do the same.
• Experience leading a team in a fast-paced, customer-facing environment.
• Operational leadership with responsibility for store operations in absence of seniors.
• Proven track record of meeting or exceeding KPIs (sales, availability, customer satisfaction).
• Experience managing employee relations issues, including performance and absence management.

Responsibilities

• Work closely with a small team of managers to ensure the store runs like clockwork daily.
• Take responsibility for day-to-day running of the store, often the sole on-site manager.
• Collaborate with teams to ensure customers are served efficiently and safely.
• Manage performance, disciplinaries, scheduling and pay for staff.
• May assist other stores in network when required.

Skills

Customer service

Line management

KPIs

Employee relations

Operations leadership

Job description

Sainsbury's in the United Kingdom is seeking a customer & trading manager to lead daily store operations, partner with a small team of managers, and coach colleagues to deliver outstanding service and seamless shopping experiences.

You will take responsibility for the day-to-day running of the store, often as the only manager on site, drive KPI performance, ensure safety and service standards, and manage performance, disciplinaries, scheduling and pay with integrity.