Store Operations & Customer Experience Lead

Sainsbury's; Knaresborough; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Discount card – 10% discount off on my

Annual bonus scheme

Free food and hot drinks

Pension – employer contributions

Sainsbury’s share scheme

Wellbeing support

Cycle to Work scheme

Gym membership offers

Job summary

Sainsbury's in the United Kingdom is seeking a Customer & Trading Manager to lead store operations with a hands-on, store-wide focus. You'll work with a small team of managers to keep daily activities running smoothly and to deliver outstanding customer service.

You’ll coach colleagues, manage performance, and drive KPIs while ensuring scheduling, pay accuracy, and governance. Occasional support for nearby stores may be required; this role offers competitive rewards and a commitment to inclusion.

Qualifications

• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast-paced, customer-facing environment.
• Operational leadership in the absence of more senior managers.
• Proven ability to meet or exceed KPIs (sales, availability, satisfaction, engagement).
• Experience managing employee relations issues including performance and absence management.

Responsibilities

• Work closely with a small team of managers to ensure the store runs smoothly.
• Take responsibility for day-to-day running of the store as the on-site manager.
• Work with a team to ensure customers are served efficiently and safely.
• People management including performance coaching, disciplinaries, scheduling and pay accuracy.
• Occasionally support other nearby stores as needed.

Skills

Line management

Customer service

KPI delivery

Employee relations

Job description

Sainsbury's in the United Kingdom is seeking a Customer & Trading Manager to lead store operations with a hands-on, store-wide focus. You'll work with a small team of managers to keep daily activities running smoothly and to deliver outstanding customer service.

You’ll coach colleagues, manage performance, and drive KPIs while ensuring scheduling, pay accuracy, and governance. Occasional support for nearby stores may be required; this role offers competitive rewards and a commitment to inclusion.