Store Operations Manager & Customer Excellence Lead

Sainsbury’s Group; Knaresborough; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Discount card

Annual bonus scheme

Free food & hot drinks

Generous holiday entitlement

Pension matching

Sainsbury's share scheme

Wellbeing support

Cycle to Work

Job summary

Sainsbury’s Group in the United Kingdom is seeking a Customer & Trading Manager to lead daily store operations, manage a small team, and ensure customers are served efficiently and safely. You’ll drive performance against KPIs, coach colleagues to deliver excellent customer service, and handle disciplinary matters.

You may also support nearby stores when required, helping the business stay seamless and busy.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Provides brilliant customer service, and coaches a team to do the same.
• Delivers KPI's or other performance indicators.
• Can manage disciplinaries, performance issues or other similar employee relations issues.
• Leads operations and comfortable doing this alone in the absence of more senior management.

Responsibilities

• Work closely with a small team of managers to ensure the store runs like clockwork every day.
• Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop.
• Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
• People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• Where we have close knit networks of convenience stores it may mean that you need to help another store now and then.

Skills

Line management

Customer service

Performance coaching

KPI delivery

Operational leadership

Disciplinary handling

Scheduling & payroll

Job description

Sainsbury’s Group in the United Kingdom is seeking a Customer & Trading Manager to lead daily store operations, manage a small team, and ensure customers are served efficiently and safely. You’ll drive performance against KPIs, coach colleagues to deliver excellent customer service, and handle disciplinary matters.

You may also support nearby stores when required, helping the business stay seamless and busy.