Store Operations Leader & Customer Champion

Sainsbury's; Stamford; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and hot drinks

Holiday entitlement

Pension

Share scheme

Wellbeing support

Colleague networks

Cycle to Work

Gym memberships

Job summary

Sainsbury's in the United Kingdom is recruiting a Customer & Trading Manager to lead store operations with bold leadership and a focus on service.

You'll run day‑to‑day store activities, manage a small team, drive KPI performance, and ensure product availability and safety standards while delivering a great shopping experience.

The role offers a comprehensive benefits package and opportunities for progression within our inclusive, colleague‑centered culture.

Qualifications

• Demonstrated ability to coach a team to deliver exceptional service.
• Experience leading in a fast‑paced, customer‑facing environment.
• Proven track record of achieving KPIs and performance metrics.
• Experience handling disciplinary processes and absence management.

Responsibilities

• Work with a small team of managers to keep the store running smoothly every day.
• Take responsibility for day‑to‑day store operations, often as the sole manager on site.
• Lead a team to ensure customers are served efficiently and safely.
• Oversee people management, performance, disciplinaries, scheduling and payroll accuracy.
• Occasionally support other stores within the network.

Skills

Line management

Customer service

KPI delivery

Operational leadership

Employee relations

Job description

Sainsbury's in the United Kingdom is recruiting a Customer & Trading Manager to lead store operations with bold leadership and a focus on service.

You'll run day‑to‑day store activities, manage a small team, drive KPI performance, and ensure product availability and safety standards while delivering a great shopping experience.

The role offers a comprehensive benefits package and opportunities for progression within our inclusive, colleague‑centered culture.