Store Operations Leader: Customer Experience & KPIs

Retail; United Kingdom; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and hot drinks for staff

Job summary

Sainsbury's in the United Kingdom is seeking a proactive Customer & Trading Manager to run daily store operations and lead a small management team. You will drive customer service excellence, manage performance, and ensure KPI targets are met while maintaining store standards.

The role requires strong leadership, the ability to operate independently when senior support is not available, and a commitment to safe, efficient store practices. Experience in retail operations is essential.

Qualifications

• Track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience leading a team in a fast-paced, customer-facing environment.
• Operational leadership in store absence of more senior managers.
• Proven ability to meet or exceed KPIs such as sales, availability, customer satisfaction or colleague engagement.
• Experience handling employee relations issues, including performance and absence management.

Responsibilities

• Run day-to-day store operations and ensure smooth daily running.
• Manage a small team of managers and staff; be the accountable leader on shift.
• Provide excellent customer service and coach the team to do the same.
• Lead operations and ensure safety standards are maintained.
• Support other stores when required and share best practices.

Skills

Leadership

Customer service

KPI delivery

Discipline handling

Operational leadership

Job description

Sainsbury's in the United Kingdom is seeking a proactive Customer & Trading Manager to run daily store operations and lead a small management team. You will drive customer service excellence, manage performance, and ensure KPI targets are met while maintaining store standards.

The role requires strong leadership, the ability to operate independently when senior support is not available, and a commitment to safe, efficient store practices. Experience in retail operations is essential.