Store Operations Leader — Customer & Trading

Retail; Chipping Barnet; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free meals for colleagues

Generous holiday entitlement

Pension – employer match

Job summary

Sainsbury's is seeking a Customer & Trading Manager to lead a store team, ensuring daily operations run smoothly and customers are served efficiently and safely. You will be the accountable manager at times, coach colleagues, manage performance and disciplinaries, and help cover other stores as needed.

Successful candidates will have prior line management experience in a fast-paced retail setting, a proven ability to meet KPIs, and a hands-on approach to leading operations when senior managers

Qualifications

• Proven track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience leading a team in a fast-paced, customer-facing environment; motivated others and kept operations running smoothly.
• Able to meet or exceed KPIs such as sales, availability, customer satisfaction, or colleague engagement.

Responsibilities

• Working closely with a small team of managers to ensure the store runs like clockwork every day.
• Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop.
• Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
• People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• Where we have close knit networks of convenience stores it may mean that you need to help another store now and then.

Skills

Line management

Customer service

KPI delivery

Operational leadership

Disciplinaries handling

Job description

Sainsbury's is seeking a Customer & Trading Manager to lead a store team, ensuring daily operations run smoothly and customers are served efficiently and safely. You will be the accountable manager at times, coach colleagues, manage performance and disciplinaries, and help cover other stores as needed.

Successful candidates will have prior line management experience in a fast-paced retail setting, a proven ability to meet KPIs, and a hands-on approach to leading operations when senior managers