Store Operations Leader: Drive KPIs & Customer Experience

Retail; Calne; On-site; GBP 36,000 - 54,000; Full time

Benefits offered by this job

Discounts on shopping

Annual bonus scheme

Free food & hot drinks

Generous holiday entitlement

Pension - employer match

Share scheme

Wellbeing support

Cycle to Work

Gym & restaurant offers

Job summary

Sainsbury's in England is seeking a Customer & Trading Manager to lead a store team, ensuring daily operations run smoothly and customers are served efficiently. You may be the sole on-site manager, coordinating with colleagues to maintain service quality.

You will coach staff, drive KPIs, handle performance issues, and own scheduling and payroll accuracy. This role suits a proactive retail leader committed to excellent store operations.

Qualifications

• Track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience leading a team in a fast-paced, customer-facing environment; motivated others and drove performance.
• Operational leadership; responsibility for store operations in absence of senior managers.
• Proven ability to meet or exceed KPIs across sales, availability, customer satisfaction or engagement.
• Experience managing employee relations issues, including performance and absence management.

Responsibilities

• Work closely with a small team of managers to ensure the store runs smoothly daily.
• Take responsibility for day-to-day running of the store; often the only manager on duty.
• Collaborate with team to ensure customers are served efficiently and safely.
• People management including performance, disciplinaries, scheduling and payroll accuracy.
• Occasional support for other stores within the network.

Skills

Line management

Customer service

KPIs

Employee relations

Operations leadership

Job description

Sainsbury's in England is seeking a Customer & Trading Manager to lead a store team, ensuring daily operations run smoothly and customers are served efficiently. You may be the sole on-site manager, coordinating with colleagues to maintain service quality.

You will coach staff, drive KPIs, handle performance issues, and own scheduling and payroll accuracy. This role suits a proactive retail leader committed to excellent store operations.