Store Operations & Customer Experience Leader

Sainsbury's; Chipping Barnet; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free meals

Generous holidays

Pension match

Share scheme

Wellbeing support

Cycle to Work

Gym offers

Job summary

Sainsbury's is seeking a proactive Store Manager to lead daily store operations and drive excellent service for customers in the UK. You will oversee a small management team, ensuring seamless product availability, safety standards, and efficient checkout experiences.

Your leadership will shape performance, staff development, and store profitability. The role involves coaching colleagues, meeting KPI targets, managing disciplinary matters, and stepping in for senior leadership as needed.

Qualifications

• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast-paced, customer-facing environment.
• Operational leadership skills and ownership of store operations in the absence of senior managers.
• Experience handling performance and absence management and employee relations issues.

Responsibilities

• Work closely with a small team of managers to ensure the store runs like clockwork daily.
• Take responsibility for day-to-day store operations and being the accountable manager for the shop.
• Collaborate with the team to ensure customers are served efficiently and safely.
• Lead performance and development, conduct disciplinary processes, and manage scheduling and payroll where applicable.

Skills

Line management

Customer service

KPI delivery

Disciplinary handling

Operations leadership

Independent/work flexibility

Job description

Sainsbury's is seeking a proactive Store Manager to lead daily store operations and drive excellent service for customers in the UK. You will oversee a small management team, ensuring seamless product availability, safety standards, and efficient checkout experiences.

Your leadership will shape performance, staff development, and store profitability. The role involves coaching colleagues, meeting KPI targets, managing disciplinary matters, and stepping in for senior leadership as needed.