Store Operations Leader: Customer Experience

Retail; Aylesbury; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food & drinks

Generous holiday entitlement

Pension match

Cycle to work

Job summary

Sainsbury's in the United Kingdom is seeking a Customer & Trading Manager to lead daily store operations with a small team and uphold excellent customer service. You will be the primary manager responsible for performance, discipline, scheduling and pay, and you may cover nearby stores when required.

Ideal candidates have a strong track record of coaching staff, driving KPI results, and maintaining high standards of service and safety across busy retail environments.

Qualifications

• Track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
• Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
• Has managed employee relations issues, including performance and absence management.

Responsibilities

• Run daily store operations with a small team.
• Take responsibility for day-to-day store running, often sole manager.
• Work with team to serve customers efficiently and safely.
• Manage performance, disciplinary, scheduling and pay accuracy.
• Be ready to assist other stores when needed.

Skills

Customer service

Team coaching

Leadership

KPI focus

Employee relations

Job description

Sainsbury's in the United Kingdom is seeking a Customer & Trading Manager to lead daily store operations with a small team and uphold excellent customer service. You will be the primary manager responsible for performance, discipline, scheduling and pay, and you may cover nearby stores when required.

Ideal candidates have a strong track record of coaching staff, driving KPI results, and maintaining high standards of service and safety across busy retail environments.