Store Operations Lead | Customer Experience & Team Coach

Sainsbury's; Olney; On-site; GBP 34,000 - 48,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food & drinks

Generous holiday

Pension matching

Share scheme

Wellbeing support

Cycle to Work

Gym offers

Job summary

Sainsbury's in the United Kingdom is seeking a Customer & Trading Manager to help keep the store running smoothly and to lead a small management team. You’ll be accountable for daily operations and service standards.

You’ll coach colleagues, manage performance, and ensure KPI targets are met while delivering outstanding customer service. This hands-on role requires flexibility to cover shifts and support other stores when needed.

Qualifications

• Proven ability to deliver exceptional customer service.
• Experience leading a team in a fast-paced store environment.
• Strong operational leadership with responsibility for store operations in absence of senior managers.
• Track record of meeting or exceeding KPI targets (sales, availability, customer satisfaction).
• Experience handling employee relations issues, including performance and absence management.

Responsibilities

• Work closely with managers to ensure the store runs smoothly every day.
• Take responsibility for day-to-day store operations and accountability for full shop.
• Work with the team to complete tasks and serve customers efficiently and safely.
• Manage performance, scheduling, and disciplinary matters for staff.
• Be prepared to support other nearby stores when required.

Skills

Customer service

Team leadership

Operational leadership

KPI management

Employee relations

Job description

Sainsbury's in the United Kingdom is seeking a Customer & Trading Manager to help keep the store running smoothly and to lead a small management team. You’ll be accountable for daily operations and service standards.

You’ll coach colleagues, manage performance, and ensure KPI targets are met while delivering outstanding customer service. This hands-on role requires flexibility to cover shifts and support other stores when needed.