Store Operations & Customer Experience Lead

Sainsbury’s Group; Stratford-upon-Avon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in Stratford-upon-Avon is seeking a Customer & Trading Manager. This role involves overseeing daily store operations, managing a team to ensure exceptional customer service and performance, and handling employee relations issues. Candidates should have prior management experience in a fast-paced environment and a track record of meeting KPIs. The company offers competitive salary and benefits, emphasizing inclusivity and personal growth.

Benefits

10% discount card

Annual bonus scheme

Free food and drinks

Generous holiday entitlement

Pension matching

Sainsbury's share scheme

Wellbeing support

Cycle to Work scheme

Gym membership offers

Qualifications

• Previous line management responsibilities in a fast-paced environment.
• Experience leading a team in a customer-facing setting.
• Demonstrated success in meeting or exceeding KPIs.

Responsibilities

• Oversee daily store operations and management.
• Ensure efficient customer service and team coaching.
• Manage employee relations and performance issues.

Skills

Customer service skills

People management

Performance management

Operational leadership

KPI delivery

Job description

A leading retail company in Stratford-upon-Avon is seeking a Customer & Trading Manager. This role involves overseeing daily store operations, managing a team to ensure exceptional customer service and performance, and handling employee relations issues. Candidates should have prior management experience in a fast-paced environment and a track record of meeting KPIs. The company offers competitive salary and benefits, emphasizing inclusivity and personal growth.