Store Manager

JoJo Maman Bébé; Marlow; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading retail company in Marlow seeks a passionate Store Manager to oversee store operations, drive sales, and ensure an exceptional customer experience. You will lead, train, and develop your team while managing both instore and omni-channel orders. Ideal candidates will have prior retail management experience and excellent customer service skills. Join us to create a vibrant and community-focused environment while embracing a commitment to sustainability and inclusivity.

Benefits

Extra day of annual leave for each year with us, up to 38 days

Birthday off

Enhanced pension scheme

Cycle to work scheme

Financial wellbeing app

Volunteer days

Health and Wellbeing hub

40% off JoJo branded lines

Qualifications

• Previous experience as a Store Manager within a retail environment.
• Competent IT skills and excellent systems ability.
• Strong analytical ability to analyze store performance.

Responsibilities

• Manage the sale targets and customer service.
• Ensure stock integrity and accuracy.
• Lead team training and development.

Skills

Previous experience as a Store Manager

Customer service and sales experience

Competent IT skills

Analytical ability

Great communicator

Keen eye for detail

Job description

Your role in the JoJo story…

Do you dream of a role where you can make meaningful contributions that finish in days well spent? If you're ready to begin a fabulous adventure and you're passionate about retail, we have the perfect role for you!

Each JoJo store is unique whether that’s trading over two floors, having a quirky layout or being situated in an interesting place. They have a life of their own. Our store managers own their store, managing them as an individual business centre. As such you will take great pride in your store, your team, and your customers.

Our Unique Selling Point (USP) in this ever-changing retail world is the relationship we build with our customers, many of them loyal to our brand and to their local store team. You will be the driving force of the store ensuring sales targets are met, customer service is outstanding, and your team is trained and motivated to continuously amaze our customers. Pride in your store will mean you never stop pursuing perfection.

A peek into your daily adventures:

• Making sure your team is equipped to uphold our B Corp principles and USP.
• Own the overall performance of your store within an Omni-Channel setting. This includes managing all Ship from Store orders and Click and Collect orders to satisfy our customer needs.
• Take ownership of celebrating the successes of the store performance with your team and manage any shortfall in reaching forecast by breaking down the requirement into easy to achieve targets.
• Stock accuracy is of great importance to fulfil instore and Omni orders therefore you will be skilled at stock control and stock integrity principles.
• No job will be too small for you and you’ll create a fun, lively and safe environment for our customers and your team.You will lead by example by including yourself in all operational tasks.
• You will find training and team development enjoyable and will use all training resources to the fullest potential. This includes embracing virtual and digital training for yourself and your team members.
• Outward ambassador of our B Corp principles, driving the culture through all business practices and team management.
• Organise rotas and holiday allocation in a fair way.
• Delegate responsibilities fairly which will stimulate and offer development throughout the team.

A typical week would be 36 hours - 4 x 7.5 & 1 x 6 hour shifts however, flexibility is required in line with store requirements.

Skills that make you shine:

• Previous experience as a Store Manager within a retail environment.
• Previous customer service and sales experience
• Competent IT skills and excellent systems ability, with an aptitude to pick up new systems quickly.
• We don’t like hard sales techniques, but you’ll need to demonstrate a level of sales ability, which includes active listening skills, empathy, and an understanding of our customers’ needs.
• The ability to train and develop your team is an essential quality for this position.
• You’ll be analysing the store’s performance, so a strong analytical ability is a must have.
• You’ll be a great communicator with the ability to manage the concerns of the team.
• We like to keep our stores looking tip top, so you’ll have a keen eye for detail.

Please note: We will only recruit individuals who are over the school leaver's age. To find out more about the school leaver age for England, Wales, Scotland and Northern Ireland- https://www.gov.uk/know-when-you-can-leave-school

Just to give you a taste of our culture, we’ll be looking for you to:

• Be a brand ambassador, safeguarding our values and ethos.
• Demonstrate honesty and respect in every interaction.
• Foster collaboration and open, active listening
• Take ownership of all aspects of the role.
• Proactively finding solutions to problems.
• Leading a team.

Perks and Benefits:

• Extra day of annual leave for each year you’re with us, up to 38 days.
• Is it your birthday? Take it off and celebrate!
• Helping plan for the future - enhanced pension scheme.
• Get on the move - cycle to work scheme.
• Financial wellbeing app - pay yourself 40% of your earned wages whenever you want.
• Saving scheme with Smart Money Cymru – You do not need to live in Wales!
• Enjoy fabulous social events.
• Give back with volunteer days to support our communities.
• Prioritise your well‑being with our Health and Wellbeing hub.
• Specsavers voucher – Get a free sight test and a contribution towards glasses (T & C’s) apply.
• We love our products! Get 40% off JoJo branded lines.
• KPI based reward schemes - celebrate when your store is excelling
• Embrace an "It’s up to you" learning environment with ongoing training and development opportunities.

Want to know more about JoJo?

We make happy and helpful clothes and products that let children be children – in all their silly, messy, adventurous, noisy, imaginative joy. But we’re not just about selling products; we’re about creating a warm, community-centric environment for our employees and our customers. From over 70 locations across the UK and Ireland and a thriving e-commerce platform, we offer a meticulously designed collection of children’s clothing, toys, and essentials designed with love and care, always with children at the forefront of our minds.

As a B Corp, our commitment goes beyond commerce; we strive for a sustainable future and take pride in our responsibilities to the planet and our communities. At JoJo, every role, every task and every day is an opportunity to support, inspire and contribute to the well‑being of our teams and our customers.

We embrace and openly welcome people from different cultures, perspectives, and experiences to create a diverse and enriched environment. We work hard to recruit, develop, and retain the most talented people, regardless of background to make sure we grow our company sustainably and with different cultural influences. By encouraging a diverse and inclusive workforce, we aim to create an environment where everyone can thrive and reach their full potential.