Store Manager

British Heart Foundation; Scotland; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading charitable organization in Dumfries is looking for a Store Manager who will lead a diverse team, maximize sales and uphold high retail standards. The role involves a customer-facing approach and requires flexibility to work weekends. This position offers an opportunity to make a significant community impact while contributing to lifesaving research efforts.

Benefits

38 days annual leave

Holistic support leave

Enhanced family policies

Wagestream access

25% staff discount

Health cash plan

Access to a 24/7 Virtual GP

Employee Assistance Programme

Pension contribution up to 10%

Cycle to work scheme

Discounts on gym memberships

Qualifications

• Experience in a customer-facing role in retail or hospitality.
• Proven experience leading and motivating teams.
• Ability to work in a fast-paced environment.

Responsibilities

• Maximize store performance and sales.
• Lead a diverse team that embodies BHF values.
• Maintain high retail standards.

Skills

Customer service experience

Team leadership

Commercial awareness

Sales target achievement

Initiative and proactivity

Adaptability in fast-paced environments

Understanding of budgets and P&L

Weekend and bank holiday availability

Job description

Overview

Would you like to make an impact by leading one of our home store teams that are community based, offer amazing choice and genuine sustainability? We're looking for a Store Manager to join our team in Dumfries, DG1 2BD.

Responsibilities

• As a Store Manager you will be accountable for your store's performance, maximising sales through physical and digital channels, and achieving store targets by leading an inclusive and diverse team that consistently demonstrate the BHF values.
• Each day is different in this varied, fast paced and hands on role. Due to the volume of collections, deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life saving research.

What are we looking for?

• Experience working in a customer facing role in retail, hospitality or service industry
• Experience of leading, motivating and developing teams
• Commercial awareness
• Ability to achieve sales targets
• Committed to achieving the highest retail standards at all times
• Able to work under own initiative and take a proactive approach to changing business needs and objectives
• Thrives working in a hands on, fast-paced environment
• An understanding of budgets and P&L
• Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis.

What’s important to us?

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.

In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come.

Everything we do comes back to funding lifesaving research for all heart and circulatory conditions. We are more ambitious and determined than ever – because the cures and treatments we need are in sight. You could be part of getting us there sooner!

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Why join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career.

Our generous staff benefits include:

• 38 days annual leave (plus the option to buy and sell leave)
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave)
• Wagestream - early access to your wages
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers