Store Manager

Central England Coop; Norwich; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading co-operative retailer in Norwich is seeking a dedicated Store Manager to enhance customer engagement and lead a dynamic team. In this role, you'll be pivotal in creating a positive shopping experience while driving store performance. Your leadership will inspire colleagues to deliver exceptional service that embodies our co-operative values. This is an opportunity to play a key role in your community and make a real impact.

Benefits

Colleague discounts

Paid volunteering time

Personal development opportunities

Company sick pay

Life assurance

Qualifications

• Proven experience in retail management and team leadership.
• Strong interpersonal skills to engage with customers and colleagues.
• Ability to motivate and empower team members.

Responsibilities

• Lead and manage store operations to achieve high performance.
• Engage with customers to foster community relationships.
• Ensure safety and security standards are met.

Skills

Team leadership

Customer service

Communication

Problem solving

Job description

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What will you be doing?

What does it mean to be a Store Manager in our stores?

Being at the heart of your community, you will truly be tuned into the needs of your customers and members, interacting in a warm and friendly manner demonstrating what our Co-operative difference means and bringing our values to life to deliver exceptional service every day.

You'll be excited in bringing the best out in all your colleagues, recognising their unique contributions and strengths. Leading your team by example of your hard work and engaging communication, you will develop, empower and motivate them to achieve amazing things together.

Your presence and pride in your store will show through your leadership in the running of the store operation, going above and beyond to improve on performance and standards whilst ensuring the safety and security of your colleagues and customers.

Using your judgement, drive and influence, you will engage your wider operational team with your passion for Food Retail and apply your knowledge and awareness into actions which not only support your store, but the success of the wider Society.

How will I know if I am right for this role?

Being the right fit for our business means you hold a belief that engagement and empowerment of your team, demonstrated through your growth mindset, is key to motivating people in delivering common goals and aspiring targets.

As someone who strives to learn, being naturally curious of change for the better, you will put into practice your knowledge, and be personally accountable for seeking out ways to improve upon the experiences of our customers and communities, relishing the opportunity to talk with them to make sure they remain at the heart of everything we do.

We welcome applications from candidates looking for flexible job share opportunities and we can support this through the dynamic operation of our business.

Everyone is welcome here We're happy to make reasonable adjustments so that all our candidates can show us how they'll perform their role. There is a section in the application form where you can provide any additional information. Please use this section to include any reasonable adjustments you need, and we'll do our best to support you through our recruitment process.

What benefits are available to you at Central Co-op?

In addition to our competitive salaries, our colleagues also benefit from:

Reward and Benefits

• Fantastic colleague discount - Reward ££'s and discounts across our Retail and Funeral businesses.
• Retail discounts- our hub offers colleagues access to hundreds of exclusive retail discounts, savings on days out and holiday discounts.
• Colleague Dividend- We pay a share of our profits to eligible colleagues as a thank you for their contribution to our success.
• Colleague recognition- we celebrate our colleague's achievements both personally and professionally
• Personalised learning and development- with easy access to a wide range of training programmes
• Paid time for volunteering- we encourage our colleagues to spend three days per year taking part in volunteering, fully paid for by us.
• Enhanced family friendly policies- to help you feel fully supported during any significant life events.

  Wellbeing

• Annual health check kit and virtual GP - Finger prick blood test kit, that is sent to Square Healthcare for your personal healthcare report, and access to a virtual GP 7 days a week 8am to 8pm for you and your family.
• Colleague assistance programme - to support you and your family when you need it the most.
• Healthcare Cashplan- your wellbeing is important, so you've got the opportunity to contribute into a voluntary plan that helps pay towards a range of healthcare expenses.
• Company sick pay - We offer company sick pay to colleagues so that you can focus on getting better and returning to work in full health.
• Life Assurance- after an initial qualifying period, you'll get free life assurance cover, that pays your nominated beneficiary if you die while you're working for us.
• We've got you - our colleague wellbeing campaign, making wellbeing benefits and resources accessible and relevant to the role that you do.
• Give as you earn- helping you support charities which mean something to you.

  Financial Wellbeing

• Salary Sacrifice schemes:
  • Electric Vehicle scheme - Option to purchase your EV through salary sacrifice
  • Share Incentive Plan (SIP) - option to buy shares within the Society, where they will attract interest and £10 worth of matching shares.
  • Cycle to Work scheme - Option to purchase your bicycle and accessories through salary sacrifice
  • Holiday buy- colleagues can buy up to a week extra of annual leave each year
• Company Pension- you can access a company pension scheme with us as well as access to Pension wellbeing information.
• Nous - smart assistant that can save you money and time on managing your household bills.

To find out more about all of these plus many more reasons to join us at Central Co-op, please visit Rewards and benefits - Central Coop (careers.coop)

Who are we?

We're Central Co-op, a Member-owned and Member-led co-operative Society.

And with us, you're not just a colleague, you're a Member. You'll own a share of the business.

You'll be able to make a positive impact in your community, joining us in our mission to create a sustainable Society, and working alongside a team of passionate people who'll help you grow. To find out more about working for us, visit our website www.careers.coop