Store Manager

Subway; Middlesbrough; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading food retail franchise is seeking a passionate Store Manager in Middlesbrough. You will be responsible for overseeing store operations, managing staff, and ensuring compliance with standards. The ideal candidate will have strong customer service skills and experience in retail management. This role offers excellent career development opportunities in a dynamic environment.

Qualifications

• Experience in retail management or similar customer-facing roles.
• Strong leadership skills to guide and develop a team.
• Ability to work under pressure and handle escalated complaints.

Responsibilities

• Oversee daily store operations and ensure customer satisfaction.
• Manage recruitment, scheduling, and staff training.
• Analyze sales and inventory reports for performance improvement.

Skills

Customer service

Staff training and development

Inventory management

Sales analysis

Job description

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Closing Date: 03/09/2025

The Store Manager is at the heart of the operation, and our franchisees are always looking for new talent to lead the teams that help the Subway brand to be the first choice for quick and nutritious meals.

Working as a Store Manager in a Subway franchise is challenging but highly rewarding. Subway franchisees are proud of their dedicated staff and offer excellent career development opportunities.

Interested in a career in food retail sales?
Passionate about customer service?
Looking to work in a leading global franchise?

With over 41,000 stores, Subway is the largest sandwich chain worldwide. Due to ongoing growth across the UK, our Franchisees are recruiting motivated and driven team members to join the Subway brand.

The Store Manager oversees store success, including sales, profitability, customer service, and operational excellence.

Key Responsibilities Include:

• Recruitment, induction, training, and development of staff in line with Subway standards—lead by example!
• Creating and managing staff schedules
• Checking deliveries, matching orders, and handling daily banking
• Preparing stock and sales paperwork, employee pay, and timesheets
• Managing cash balances and minimizing wastage
• Ensuring 100% compliance with Subway and local regulations
• Inventory management and stock control, including weekly stock takes and reports
• Analyzing sales and inventory reports to improve business performance
• Maintaining store cleanliness and presentation
• Implementing in-store marketing and promotional materials in line with campaigns
• Following safety procedures to prevent injuries
• Providing a safe environment for staff and customers
• Promoting high customer service standards among staff
• Handling escalated customer complaints
• Delivering excellent service in products, sales, and customer inquiries

While the role is demanding, it offers significant rewards. Our franchisees value their hardworking staff and provide excellent career growth opportunities.

Please note that stores are independent franchises. All applications are directed to the franchise owner or operator.