What you’ll be doing:
Key responsibilities
- You will be responsible for inspiring and exciting your audience – staff and customers alike.
- You will be responsible for relationship building to develop partnerships that will increase turnover, whether with staff, customers, or external associates.
- You will lead a large and diverse team using a developed and mature approach to people management.
- You will recognize, recruit, and develop talented individuals for advancement within and beyond the store environment.
- You will drive business growth through new ideas and creative solutions based on KPI analysis.
- You will stay engaged with external influences like media, culture, community, and industry trends to maximize marketing and sales opportunities.
- You will collaborate with Merchandising, warehouse, and stock control teams to provide feedback, request products, and implement action plans to increase turnover and profitability.
- You will ensure the store image aligns with business standards through daily floor walks, maintaining product and merchandising standards, replenishing stock, and following VM guidelines.
- You will regularly review security measures for cash and inventory control.
- You will maintain workplace safety and a healthy environment for staff and customers.
- You will prepare weekly reports for stakeholders, including figures, trade snapshots, highlights, lowlights, and improvement suggestions.
- You will manage financial responsibilities such as wage-to-sales budgets, shrinkage, and revenue.
What you’ll be able to demonstrate:
- Charisma with confidence and authority.
- Sales experience relevant to the industry of END.
- Extensive management experience in a service and sales-led retail environment.
- An entrepreneurial, ‘can do’ attitude.
- Excellent written and verbal communication skills.
- High organization and adaptability, with a methodical approach from implementation to follow-through.
What we can offer you
- 34 days holiday (including bank holidays and birthday)
- Company pension scheme
- Generous staff discount
- Access to Employee Assistance Programme
- Health Cash Plan
- Cycle-to-work scheme
Our core values underpin everything we do as a business. We always put our customers first, are passionate and dedicated, and strive for excellence. We are positive, collaborative, and keep it simple.