Store Manager

JD GROUP; Hounslow; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading retail company in Hounslow is seeking a Store Manager to oversee daily operations and drive sales performance. You will manage a motivated team, ensure exceptional customer service, and achieve business goals. The ideal candidate has previous management experience in a retail environment and strong leadership skills. Competitive benefits and a focus on professional development are included.

Benefits

Quarterly discretionary bonus schemes

30% company discount

Access to health and well-being services

Wide range of internal development courses

Company Sick Pay scheme

Qualifications

• Previous management experience in a fast-paced retail environment.
• Proven track record of managing and exceeding sales targets.
• Experience in analysing reports and making commercial decisions.

Responsibilities

• Oversee daily operations and drive sales performance.
• Create a positive team culture through recruiting and training.
• Analyze sales data to identify areas of opportunity.

Skills

Management experience

Understanding of retail trends

Leadership skills

Strong communication skills

Analytical skills

Job description

Overview

Role overview:

The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.

Responsibilities

• Effectively running all store operations to ensure meeting or exceeding sales & KPI targets, set clear sales goals, track performances whilst evolving processes to ensure continuous store growth.
• Create and maintaincolleague schedulesto ensure proper coverage and productivity.
• Creating a positive team culture through recruiting, training and continuously developing your team. Building a motivated and high performing team, increasing chances of store success.
• Analysing sales data and financial reports to make quick and well-informed decisions, identifyingand responding to areas of opportunity Operationally & Commercially.
• Develop and implement strategies to meet and exceed sales targets.
• Attract, engageand motivate customers into making purchases by using the latest visual merchandising techniques.Ensuring merchandise displays are attractive and align to brand guidelines.
• Ensure your teams are delivering the highest level of service in store in order toachieve a positive net promoter score (NPS)
• Address customer inquiries, feedback, and complaints in a timelyand professional manner.
• Driveexistingcustomer loyalty programs and promotions to enhance customer engagement.
• Maintain compliance with company policies, procedures, and regulatory requirements.
• Monitor and control store expenses to stay within budget.
• Ensure the store complies withhealth & safety regulations.

Role objectives and KPI’s

• Contribute to achieving or exceeding the stores monthly sales target.

• Drive all additionalKPIs including but not limited to Units, Conversion, ATV, UPT.

• Achieve upselling or cross-selling targets.

• Maintain a high Net Promotor Score.

• Ensure stock accuracy during store Audits.

• Ensure all new colleagues complete mandatory training required.

• Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.

• Ensure operational costs are kept within the allocatedbudget

Skills and Experience

• Previousmanagement experience in a fast-paced Retail/ Customer Facing environment

• Passionate about retail & hold a good understanding of the latest trends and our competitors

• Hold strong leadership skills & have previousexperience of coaching and developing a strong team

• Strong communicationskills

• Proven track recordof managing and exceeding sales targets and KPI’s

• Have experience in analysing reports & making commercial decisions

• Keen eye for detail & commerciality. Previousexperience within visual merchandising would be advantageous

• Promote JD Group values to internal and external stakeholders

Benefits

• Quarterly discretionary bonus schemes

• Company discount of 30% off a large number ofproducts in-store and online (JD Sports, Size?,Foot Patrol, Blacks, Millets, GO Outdoors)

• Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)

• Access to digital health and well-being services through our benefits platform (TELUS Health)

• Health cash plans

• Wide range of internal development courses to support personal and professional development throughout your career journey with the Group

• Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)

• Company Sick Pay scheme

• Health Care Cover

• Discounted Gym memberships at JD Gyms

• Life Assurance

• Access to colleague networks, to share lived experiences and support initiatives that drive positive change.

• Opportunities to volunteer and contribute to JD Foundation

• Employer engagement forums to help influence positive change

• Incremental Holiday Allowance