Store Manager

ARRO Coffee; City of Westminster; On-site; GBP 33,000 - 36,000; Full time

Job summary

A vibrant coffee shop in Westminster is seeking a Store Manager to oversee daily operations, enhance team performance, and ensure exceptional customer experiences. The ideal candidate will have proven leadership skills, solid barista experience, and a passion for coffee. This full-time role offers a competitive salary of £33,500 – £36,000 per year and various benefits including a bonus scheme and employee discounts.

Benefits

Competitive salary

Complimentary meal during full shifts

Generous employee discounts

Referral programme

Company pension

28 days of holiday

Store Bonus Scheme

Career advancement opportunities

Qualifications

• Proven experience as a Store Manager, particularly in café or hospitality environments.
• Strong understanding of coffee preparation techniques and espresso equipment.
• Flexible and available for early mornings, evenings, weekends, and holidays.

Responsibilities

• Lead, train, and develop the team for exceptional customer service.
• Manage daily store operations, including staffing and inventory management.
• Drive sales and profitability through effective marketing strategies.

Skills

Strong barista skills

Leadership

Excellent communication

Problem-solving

Job description

**Job Description:**. We are seeking an enthusiastic and experienced Store Manager to join us at ARRO Coffee. As the Store Manager, you will oversee daily operations, mentor and inspire your team, and ensure every customer enjoys an unforgettable experience. This role is ideal for someone who is passionate about coffee and thrives in a dynamic environment. If you have a deep appreciation for quality, a commitment to exceptional service, and a passion for leadership, we want to hear from you!. **Benefits**:. Competitive salary: £33,500 – £36,000 per year.. Complimentary meal during full shifts.. Generous employee discounts.. Referral programme with potential to earn up to £250.. Company pension.. 28 days of holiday.. Eligibility for the Store Bonus Scheme.. Opportunities for career advancement and professional development.. A dynamic, supportive, and fun work environment.. **Key Responsibilities:**. **Leadership & Team Management:**. - Lead, train, and develop your team to consistently deliver exceptional customer service.. - Foster a positive and inclusive work environment by coaching, training, and supporting team members.. - Oversee staff scheduling to ensure adequate coverage and efficient store operations.. . **Operational Management:**. - Manage all aspects of store operations, including staffing, inventory management, and financial performance.. - Ensure high standards of product quality, cleanliness, and store presentation are maintained at all times.. - Monitor inventory levels, and place orders for supplies as needed.. - Handle customer enquiries, feedback, and complaints with professionalism and empathy.. . **Sales & Financial Performance:**. - Drive sales and profitability through effective cost management, upselling strategies, and promotional initiatives.. - Collaborate with corporate teams on marketing initiatives, product launches, and store events. . . **Compliance & Safety:**. - Ensure compliance with company policies, procedures, and health and safety regulations.. - Maintain a thorough understanding of food safety regulations and best practices. . . **Skills & Experience:**. - Proven experience as a Store Manager, in a café or hospitality environment.. - **Strong barista skills with a solid understanding of coffee preparation techniques and espresso equipment.**. - Demonstrated ability to lead and motivate a team in a fast-paced environment.. - Excellent communication, interpersonal, and leadership skills.. - Strong problem-solving abilities and a proactive approach to challenges.. - Keen attention to detail, with a commitment to maintaining high standards of quality and cleanliness.. - Flexible and adaptable, with availability to work early mornings, evenings, weekends, and holidays.. - Passionate about creating memorable customer experiences and fostering a positive workplace culture.. . . **About Us:**. At ARRO Coffee, we bring the vibrant essence of Italy to the heart of London. Inspired by Italian food, culture, and tradition, our stores are a destination for coffee lovers and food enthusiasts alike. We take pride in our artisanal coffee blends, freshly made pastries, sandwiches, and salads, and most importantly, the warm, inviting atmosphere that makes our café a beloved gathering spot. Whether it’s a quick espresso or a leisurely afternoon with friends, we strive to offer our customers an exceptional experience every time they visit.

Experience: Required
Languages: English – Advanced
Employment: Full-time
Schedule: Monday to Sunday
Salary: £33,500 – £36,000 yearly
Benefits: Bonus Scheme, Complimentary food & drinks, Referral programme
Starting time: Immediate start!

About ARRO Coffee:

At ARRO Coffee, we bring the vibrant essence of Italy to the heart of London. Our five locations are destinations for coffee lovers and food enthusiasts.