Store Manager

Jollyes The Pet People; Castle Point; On-site; GBP 27,000 - 31,000; Full time

Job summary

A leading UK pet retailer in Castle Point is seeking a Retail Store Manager to oversee daily operations, manage a dedicated team, and ensure exceptional customer service. This full-time position offers a competitive salary and bonus potential, as well as numerous employee benefits. The ideal candidate should have a passion for pets, prior retail management experience, and strong leadership skills.

Benefits

Competitive salary

Annual bonus potential

Financial wellbeing package

Colleague discounts

On-site parking

Enhanced maternity and paternity leave

Learning & Development opportunities

Qualifications

• Ability to deliver an unrivalled shopping experience.
• Hands-on approach to retail store management.
• Proven record in improving business performance and KPIs.

Responsibilities

• Lead by example to create a positive culture and work environment.
• Manage store operations to meet KPIs and financial targets.
• Ensure excellent customer service and pet care.
• Recruit, train, and motivate the team.

Skills

Passion for pets and people

Previous retail store management experience

Strong decision-making skills

Team leadership skills

P&L management

Job description

Overview

Retail Store Manager – Jollyes Pets, Thurrock. Salary £27,011 – 30,322 p.a. + bonus potential of £2-10k p.a. This role manages the daily operations of the store, including team management, store standards, stock management and delivering excellent customer service to our pet parents. Following growth, Jollyes is seeking a Store Manager in Thurrock. This is a fantastic opportunity to join a company voted by Retail Week as 'Best Retailer 2024' (<£250m t/o) and listed in the Sunday Times 'Best Places to Work'.

The role reports to the Regional Manager and will lead by example to create an excellent culture and working environment for the team, upholding our values of Genuine, Wise, Eager, Focused, Together.

The Benefits

• Competitive salary £27,011 – 30,322 p.a., plus annual bonus potential £2-10k p.a. (subject to meeting pre-agreed measures)
• iTrent financial wellbeing package powered by Wagestream (earnings access before payday) with discounts and savings benefits
• Retail Trust membership – counselling, wellbeing and financial support for the retail industry
• Colleague discounts at up to 800 retailers; 30% off Jollyes branded products
• Colleague wellbeing and medical support services (online GP, mental health support, fitness program, dental on demand)
• On-site parking and free colleague uniform
• Enhanced maternity and paternity leave options
• Top Dog Award and recognition schemes
• Buy/Sell holiday, Cycle2Work, carer support, health coaching, and various other lifestyle benefits
• Learning & Development for ongoing skills development and progression

The Role – Store Manager

Reporting to the Regional Manager you will be responsible for running a successful store, managing KPIs around people, store standards, customer service standards and financial performance, maximising turnover and gross margin while controlling costs. You will ensure high standards of pet care and welfare, promoting responsible pet ownership. Deliver exceptional customer service with strong pet and product knowledge. You will recruit, motivate, train and develop your team, manage performance, and promote Jollyes as an employer of choice in the local community. Ensure clear communication of key business updates and team objectives.

Responsibilities

• Lead by example to create a positive culture and work environment
• Manage all aspects of store operations to meet KPIs, standards and financial targets
• Ensure excellent customer service and pet care
• Recruit, train, motivate and develop team; conduct performance reviews
• Communicate key business updates and objectives to the team

Skills & Qualifications

• Passion for pets and people; ability to deliver an unrivalled shopping experience
• Previous retail store management experience with a hands-on approach
• Strong decision-making, communication and team leadership; succession planning
• Proven track record in improving business performance and KPIs; strong health & safety and legal compliance
• Commercial awareness; P&L management; proactive approach
• Full-time, permanent position – 40 hours per week, 5 days out of 7

About Jollyes Pets

Jollyes is a UK pet retailer with over 100 stores and 50+ years of pet expertise. Winner of Retail Week’s Best Retailer 2024 (<£250m t/o) and listed in the Sunday Times Best Places to Work. Accredited by RestLess as an age-inclusive employer. We welcome applications from all ages (16+) and are Pet Sustainability Coalition partners.

How to Apply

If you’re keen to develop your career in retail management and progress with our growth, click the 'apply' button to join our pack as a Jollyes Store Manager.