Store Manager

Jollyes The Pet People; Carlisle; On-site; GBP 27,000 - 31,000; Full time

Job summary

A leading pet retailer in Carlisle is seeking a Retail Store Manager to oversee daily operations, manage the team, and deliver exceptional customer service. The role requires previous retail management experience, effective communication, and a passion for pets. Competitive salary of £27,011 - £30,322 p.a. with bonus potential and numerous perks, including financial wellbeing packages and discounts.

Benefits

Competitive salary

Annual bonus potential

Wellbeing and financial support

Discounts on retail products

Workplace pension scheme

Colleague uniform

Paid leave for special occasions

Learning and Development opportunities

Qualifications

• Proven track record in retail management.
• Experience in managing teams and KPIs.
• Strong communication skills.

Responsibilities

• Lead and manage daily operations of the store.
• Ensure high standards of customer service.
• Train and develop team members.

Skills

Passion for pets and people

Retail store management experience

Strong decision making

Effective communication of objectives

Improving business performance

Commercial awareness

Job description

Overview

Retail Store Manager – Jollyes Pets - Carlisle. Salary £27,011 - £30,322 p.a. + bonus potential of £2-10k p.a.*. Managing the daily operations of the store, including team management, store standards, stock management and delivering excellent customer service to our pet parents.

Following exciting recent growth, Jollyes is looking for a talented individual to be the Store Manager in our Carlisle store. This is a fantastic opportunity to join a company voted by Retail Week as 'Best Retailer 2024' (<£250m t/o) and included in the Sunday Times 'Best Places to Work' list.

The Benefits:

• Competitive salary of £27,011 - £30,322 - p.a., plus annual bonus potential of £2-10k p.a. *subject to reaching pre-agreed measures.
• iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits.
• Retail Trust membership – counselling, wellbeing and financial support for the retail industry
• Colleague ‘Treats’ – numerous discounts on up to 800 high street retailers and online service providers
• Colleague ‘We Care’ wellbeing & medical support services – online GP, mental health support, get fit programme and much more
• 30% off Jollyes branded products (and 20% off other brands in store)
• Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%)
• Free colleague uniform and on-site parking
• Additional paid leave for wedding, new pet coming home and birthday
• Enhanced Maternity leave – Full pay for first 26 weeks before SMP; or alternative options based on service
• Enhanced Paternity leave – 4 weeks full pay (or 2 weeks under 2 yrs service)
• Top Dog Award scheme – recognition programme with a day off and badge/certificate
• Buy/Sell holiday scheme – up to 5 days flexibility
• Cycle2Work scheme – up to 47% off a new bike & accessories
• Care concierge for carers, Alvie health coaching, and more
• Discounted membership for David Lloyd Clubs
• Learning & Development for ongoing skills development and progression

The Role – Store Manager:

• Reporting to your Regional Manager you will lead by example creating an excellent culture and working environment for your team, demonstrating our values: Genuine, Wise, Eager, Focused, Together.
• Full responsibility for all aspects of running a successful store. Manage KPIs around people, store standards, customer service standards and financial performance, maximising turnover and gross margin with cost control.
• Ensure you and your team deliver the highest standards of pet care and welfare of pets as a top priority, promoting responsible pet ownership.
• Provide exceptional customer service with a great shopping experience and strong pet and product knowledge. Training provided.
• Recruit, motivate, train and develop your team, review and manage performance. Promote Jollyes as an employer of choice locally.
• Ensure clear communication of key business updates and objectives for individuals and the team.

The Skills:

• A passion for pets and people, delivering an unrivalled shopping experience.
• Previous retail store management experience with hands-on daily business management and short/medium/long-term planning.
• Strong decision making, effective communication of objectives, and building high performing, engaged teams with succession planning.
• Proven track record in improving business performance and exceeding KPIs, maintaining store standards including health & safety and legal compliance.
• Commercial awareness, P&L management, and a proactive approach.
• Full-time, permanent position - 40 hours per week, 5 days out of 7.

About Jollyes Pets:

Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise. Winners of the Retail Week award for ‘Best Retailer 2024’ (under £250m t/o), and listed in the Sunday Times ‘Best Places to Work’, we are an age-inclusive employer and part of the Pet Sustainability Coalition.

To Apply:

If you're keen to develop your career in retail management and benefit from future progression as we continue to grow, you'll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Store Manager!