Store Leader

TGJones; Burgess Hill; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading retail company in Burgess Hill is seeking a passionate Store Leader to inspire and engage the team. The ideal candidate will drive performance, create an inclusive environment, and maintain high operational standards. This role offers opportunities for growth and employee benefits, including discounts and a pension.

Benefits

In-store employee discounts

Generous 3rd party discounts

Flexible shifts

Company pension

Qualifications

• Proven experience leading by example and driving performance.
• Ability to communicate clearly and effectively across all levels.
• Willingness to provide support across other stores as needed.

Responsibilities

• Inspiring and engaging team to achieve outstanding performance.
• Reviewing the trading plan and reporting back to the team.
• Creating a culture of learning and support for colleagues.

Skills

Retail leadership experience

Strong relationship-building skills

Flexible and adaptable mindset

Experience in supporting training and development

Job description

Overview

Store Leader

Salary: £26,465

With a rich heritage and a new name, TGJones is the fresh face of a much-loved and trusted British brand. Our roots lie in WHSmith, where we’ve proudly supported the high street retail estate for generations. Now, under the ownership of specialist retail investors, Modella Capital, we’re entering an exciting new chapter with bold ambitions to become ‘Your Hub of the High Street’.

Responsibilities

• Inspiring and engaging your team to achieve outstanding standards and performance, aligned with the objectives of the Trading Plan
• Reviewing the trading plan with your Cluster Manager and using the scorecard to set and agree key actions and priorities that will lead to success for your store - reporting back to your team on store, cluster and area performance
• Fostering a strong sense of pride across the store by ensuring colleague and customer areas are well-maintained, while upholding high standards of safety, compliance, and operational excellence
• Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness to support our colleagues in an environment where everyone feels valued and welcome

About you

We’re looking for driven leaders who are focused on building a meaningful career - not just securing their next role. You’ll have a deep commitment to delivering exceptional in-store experiences, setting high operational and service standards, and inspiring your team to achieve collective success. As a Store Leader, your influence will shape both team performance and the overall customer journey. Skills needed for this role will include;

• Retail leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV and TPC
• Proven experience leading by example - actively engaging with your team on the shop floor and driving performance through hands-on support
• A flexible and adaptable mindset, with the willingness to provide support across other stores in the area as required
• Strong relationship-building skills, with the ability to communicate clearly, confidently, and effectively across all levels of the business
• Experience of supporting colleague training and development, and motivating teams adopting an ‘engage’ rather than ‘tell’ approach

About us

Joining TGJones means becoming part of a company that values its people as its greatest asset. We are a team that values people, invests in development, and encourages ideas. We foster an inclusive, collaborative and supportive culture where everyone is empowered to make a difference. Whether you’re just starting out or looking to take the next step in your career, TGJones offers a welcoming environment, real opportunities to grow, and the satisfaction of working for a company that genuinely cares.

Company benefits for our store colleagues include in-store employee discounts, generous 3rd party discounts, employee assistance programme, flexible shifts, company pension, and much more!

Equal Opportunity

At TGJones, we’re all about creating an inclusive and welcoming workplace where everyone can be themselves and do their best. No matter your background, age, disability, gender, gender expression, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or anything else that makes you, you - you’re welcome here. If you need any adjustments during the selection process, just let our Talent Acquisition team know—we’re happy to help!