Store Floor Leader: Elevate Customer Experience

COS; England; On-site; GBP 28,000 - 38,000; Full time

Job summary

A leading fashion retailer in the United Kingdom is seeking a motivated Floor Manager to enhance customer experiences and lead a dedicated team. You will guide the store towards operational excellence while ensuring a welcoming environment. Ideal candidates possess strong leadership skills with a passion for retail. This full-time role offers a competitive salary, development opportunities, and a generous staff discount across all H&M Group brands.

Benefits

25% staff discount

Participation in H&M Incentive Program

Qualifications

• Experience in delivering outstanding customer service.
• Ability to motivate teams in fast-paced environments.
• Proficiency in using retail KPIs to drive performance.

Responsibilities

• Deliver exceptional customer service and styling advice.
• Analyze sales data to improve department performance.
• Lead and train the Sales Advisors team effectively.
• Ensure daily store operations align with brand standards.

Skills

Customer-Focused

Product Passion

Excellent Communication

Team Leadership

Analytical Thinking

Adaptability & Flexibility

Operational Excellence

Coaching & Development

Flexible & Reliable

English language skills

Job description

A leading fashion retailer in the United Kingdom is seeking a motivated Floor Manager to enhance customer experiences and lead a dedicated team. You will guide the store towards operational excellence while ensuring a welcoming environment. Ideal candidates possess strong leadership skills with a passion for retail. This full-time role offers a competitive salary, development opportunities, and a generous staff discount across all H&M Group brands.