Store Floor Leader & Brand Experience Champion

ALLSAINTS; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading fashion retailer in Birmingham is looking for a passionate Floor Manager to lead a team in delivering top-tier customer service. This position requires an individual who loves fashion and is motivated to exceed sales targets while ensuring a remarkable shopping experience both in-store and online. Key responsibilities include team coaching, managing store operations, and creating an engaging sales environment. Ideal candidates should have proven leadership skills and a deep understanding of customer needs.

Qualifications

• Passion for fashion and understanding of customer wants.
• Ability to lead and inspire a team towards high targets.
• Experience in managing customer service inquiries across various channels.

Responsibilities

• Manage and motivate team members to ensure exceptional customer experience.
• Oversee daily operations and team performance to meet KPIs.
• Create and implement effective floor plans and schedules.

Skills

Fashion knowledge

Leadership

Customer service

Commercial awareness

Team motivation

Job description

A leading fashion retailer in Birmingham is looking for a passionate Floor Manager to lead a team in delivering top-tier customer service. This position requires an individual who loves fashion and is motivated to exceed sales targets while ensuring a remarkable shopping experience both in-store and online. Key responsibilities include team coaching, managing store operations, and creating an engaging sales environment. Ideal candidates should have proven leadership skills and a deep understanding of customer needs.